Help & FAQ

Open any event page and click RSVP. If the event has open spots you'll be confirmed immediately. If it has a waitlist you'll be queued and notified if a spot opens.

Yes — visit the event page and choose Cancel RSVP. Your spot may be given to someone on the waitlist.

When an event is at capacity you can join the waitlist. You'll move up automatically as spots open, and you'll receive a notification when you're confirmed.

The host reviews RSVPs manually. You'll be notified when your RSVP is approved or declined.

The event host, any venue staff at the hosting venue, and any Door volunteer assigned to the event can check you in.

The door manager can add walk-in guests from the door management page. Ask the host or door volunteer to add you.

When you leave an event, door staff may check you out. This helps hosts track current occupancy.

Only your last tested date and status label are shown on your profile — never the specific test details. You control exactly what appears.

Only you can see the full panel. Other members only see what you choose to display on your profile.

Yes. If a partner has tested positive and wants to notify you without revealing their identity, they can send an anonymous alert through the STI Alerts system.

Send a connection request from any member's profile. Once accepted you can exchange messages and see more profile details.

Yes — from their profile page choose Block. They won't be able to view your profile or message you.

Use the Report button on any profile, event, or photo. Our Trust & Safety team reviews all reports.

Go to Settings → Delete Account. Your data is anonymised within 30 days per our Privacy Policy.

Some venues offer paid or free memberships that unlock perks like priority RSVP, discounts at The Emporium, and access to members-only events.

Visit the venue's profile page and look for a Join or Apply button. The venue controls membership requirements.

Go to Edit Profile. Note that username changes may affect how other members find you.

Go to Settings → Export My Data. You'll receive a downloadable archive of your account data.

Check your inbox (and spam folder) for a verification email. You can request a new one from the resend page.